FAQ
ca99's answers to all your questions
From accounts, deposits and withdrawals, slots, and live casino to support — find straightforward answers to everything you want to know, all on this page.
Whether you are new to ca99 or a returning player — small questions come up all the time and the answers can be hard to find. This FAQ page was created exactly for that reason. Logging into your account, depositing money with bKash or Nagad, understanding slot RTP, how to play in the live casino — all of these topics are arranged in five separate categories so you can find your answer quickly. If your question is not here, let us know on our 24/7 live chat and we are always ready to help in Bengali.
Category 1 Account Questions
Joining ca99 is straightforward. Go to the registration page and enter your mobile number, preferred username, and a strong password. Once you fill in all the details correctly, your account will be created. Keep in mind that each player is allowed only one account. Only those aged 21 or above may open an account.
No, there are usually no issues. To log in from a new mobile, tablet, or computer, use your registered username and password. For security purposes, additional verification may sometimes be required. In that case, a code will be sent to your registered mobile number. Remember to log out after using a public device.
The username must be unique and cannot contain special characters or spaces. The password should be at least 8 characters long, and mixing numbers and letters makes your account more secure. Avoid simple passwords (such as "123456"). Never share your password with anyone — the ca99 support team will never ask for it.
After logging into your account, go to profile settings where you will find the option to change your personal information. Changing your mobile number or other important details may require identity verification. If you run into any trouble, contact us via live chat or at [email protected] — the team will assist you in Bengali.
No, each player is permitted only one account at ca99. Creating multiple accounts may result in all accounts being closed and any accumulated winnings being voided. If you have trouble accessing your existing account, contact support directly instead of trying to open a new one.
Category 2 Slots & Jackpots
RTP stands for "Return to Player" — it is the average rate at which a slot game returns a portion of total bets back to players over the long term. For example, a 96% RTP means that over the long run, an average of 96 taka is returned for every 100 taka wagered. However, this is an average across thousands of spins — results in a single session can vary. The higher the RTP, the greater the theoretical return.
Yes, most slot games have a demo or free-play mode where you can play with virtual credits. It is a great way to understand the rules of a game and find your preferred games. Winnings in demo mode cannot be withdrawn, but it gives you the chance to practise before playing with real money.
Volatility is a measure of how frequently and how large a slot game pays out. Low volatility means smaller but more frequent wins — good for budget-conscious players. High volatility means bigger prizes but less frequently — suited to more patient players. Choose your volatility based on your balance and playing style.
Free spins are extra spins you can play without spending your own money. They are usually triggered automatically when certain symbols (such as scatters) land on the reels. Winnings from free spins may be added to a bonus balance, and wagering requirements may need to be met before withdrawal. Terms and conditions differ for each offer, so read the details before playing.
If you want to play on a limited budget, choose slots with a low minimum bet and favour low-volatility games — these give frequent small wins, so your balance lasts longer. Try the game in demo mode first, set aside a portion of your budget, and stop when it runs out. To learn more about responsible play, read our Responsible Gaming page.
Category 3 How to Deposit Money
The minimum deposit amount across all payment methods at ca99 is just ৳100. Whether you choose bKash, Nagad, Rocket, or bank transfer, you can get started with a minimum of 100 taka. This is very accessible for any player in Bangladesh.
ca99 does not charge any processing fee on deposits. However, your payment provider (bKash, Nagad, Rocket, or your bank) may apply their own transaction charges. Check the relevant service's app or website to be sure. There are no hidden charges from ca99's side.
Log in to your ca99 account, go to the cashier or deposit option, and select Nagad. Follow the instructions shown there and send the amount to the specified number from the Nagad app. Once the payment is complete, save the transaction ID. After a successful deposit, the amount is usually credited to your account within a few minutes.
When you deposit via bKash, your ca99 account balance is usually updated very quickly — in most cases within a few minutes. Make sure to use the correct reference number when depositing and keep a screenshot of the transaction confirmation. If there is a delay, contact live chat with your transaction ID for assistance.
The minimum withdrawal amount from ca99 is ৳800. After a successful withdrawal request, the money typically arrives in your bKash, Nagad, Rocket, or bank account within 10 to 45 minutes. For faster withdrawals, make sure your account's identity information is complete and verified in advance.
Category 4 Contact & Support
Yes, ca99's support team provides service in both Bengali and English. Bangladeshi players can ask questions and receive answers entirely in Bengali. Language will not be a barrier — our team is made up of Bengali-speaking members.
Having the following information on hand before contacting support helps resolve issues faster: your registered username or mobile number; a detailed description of the issue; if it is payment-related, the transaction ID and date; and screenshots if applicable. This allows the support team to resolve your case as quickly as possible.
There are two ways to contact ca99. First, the site's live chat — the fastest option for immediate issues. Second, by email — write to [email protected]. Both channels are available in Bengali and English.
Yes, ca99's support team is active 24 hours a day, 7 days a week — including public holidays, Eid, and any other occasions. Send a message on live chat or email at any time. Capable support agents will be there for you even late at night.
Anything can be sent by email — account verification documents, screenshots related to payment complaints, descriptions of technical issues, or general enquiries. Emails sent to [email protected] go to the support team and are answered as quickly as possible. For urgent matters, live chat is more effective.
Category 5 Live Casino
In a live dealer game, a trained dealer runs the game live from a real studio via video streaming. You watch the video on your screen and participate using betting buttons. From shuffling cards to spinning the roulette ball, everything is live — no random number generator. It is the closest you can get to the feel of a real casino from home.
In roulette, a wheel is spun and a ball is dropped. You bet on which number or colour (red/black) or type (odd/even) the ball will land on. Betting on a specific number gives a lower chance of winning but a higher payout; betting on red or black gives roughly a 50/50 chance. You must place your chips before the betting time runs out.
Baccarat is actually quite simple — you choose one of three bets: the Player wins, the Banker wins, or it is a Tie. The dealer draws cards according to the rules — you do not need to apply any strategy. Whoever's hand is closest to 9 wins. Play a few rounds in demo mode before you start.
Teen Patti is a popular South Asian card game where you determine the best three-card hand — it is similar to a simpler version of poker. Andar Bahar is a straightforward Indian game where you guess whether a card will come up on the Andar (inside) or Bahar (outside) side. Both games are available in ca99's live casino section and are very popular among Bangladeshi players.
Yes, ca99's live casino games work smoothly in a mobile browser — no separate app download is needed. For a good experience, make sure you have a reliable internet connection (4G or Wi-Fi), as live video streaming uses more bandwidth. Rotating your screen to landscape mode gives you a clearer view of the table.
Have more questions?
If you did not find the answer to your question on this page, do not worry. ca99's support team is with you 24/7 — ready to help with anything in Bengali or English.