ca99 Responsible Gaming — Your Safety Is Our Priority
ca99 believes gaming should be a source of enjoyment, not a source of problems. We give you every opportunity to set limits, take breaks, and get support — so you can always stay in control.
For 21+ Players Only
To open an account at ca99 and participate in any kind of gaming activity, a player must be at least 21 years of age. We strictly enforce this rule to protect players in Bangladesh.
Proof of age is required during account verification. Any account found to belong to a minor will be closed immediately and no transactions will be refunded.
If you know that a minor is gaming at ca99, please inform our support team immediately.
Age Verification Is Mandatory
After registration, age must be confirmed with a national identity card or passport.
- National Identity Card (NID)
- Passport
- Birth Registration Certificate
- Driving License
Tools for Your Control
ca99 gives you several effective tools to manage your gaming experience on your own terms.
Deposit Limit
Set a maximum deposit amount per day, week, or month. When you reach the limit, the system automatically blocks further transactions. Reducing a limit takes effect immediately; increasing one requires a 7-day waiting period.
Session Time Limit
Use the auto-logout feature to sign yourself out after a set amount of time. It is easy to lose track of how long you have been playing — this feature keeps you aware.
Time-Out Break
If you feel you need a break, set a time-out from 1 day up to 6 weeks. During this period your account remains active but all gaming activity will be suspended.
Self-Exclusion
If gaming is creating problems, activate self-exclusion at ca99. You can keep your account closed for 6 months, 1 year, or permanently. During this time no promotional messages will reach you either.
Gaming History Review
View all your gaming activity, win/loss history, and spending details at any time from your account dashboard. This is very helpful for understanding your own habits.
Around-the-Clock Support
For any gaming concerns or issues, contact ca99's 24/7 Live Chat support. Our team is always ready to assist in Bengali.
Signs of Problematic Gaming
While online gaming starts as an entertainment activity, in some cases it can have a negative impact. If you notice any of the following in yourself or someone close to you, it is time to seek help.
Tips for Playing Responsibly
- See gaming as entertainment, not as a source of income.
- Set a budget before you play and stick to it.
- Avoid gaming when drinking or under stress.
- Take regular breaks and play only to pass the time.
- Do not place more bets to chase losses.
- Talk openly with family and friends about your gaming activity.
- Keep ca99's deposit limit and session limit features active.
How to Activate Self-Exclusion
Activating self-exclusion at ca99 is straightforward. Follow the steps below or ask our Live Chat support directly for help.
Log in to your account
Log in to your account at ca99 and go to the "Account Settings" or "Responsible Gaming" menu.
Select Self-Exclusion
From the list of protection tools, choose the "Self-Exclusion" option.
Set the Duration
Choose one of the following: 6 months, 1 year, or permanent exclusion.
Confirm
Verify your identity and confirm the request. It will take effect immediately.
Get Help from Support
For any issues, contact us via Live Chat or at [email protected] — our team is available around the clock.
Deposit Limits & Transaction Management
Minimum Deposit & Withdrawal
- Minimum deposit: ৳100 (all methods)
- Minimum withdrawal: ৳800
- Withdrawal processing time: 10–45 minutes
- Methods: bKash, Nagad, Rocket, Bank Transfer
Benefits of Setting a Deposit Limit
- Daily limit: Control how much you can deposit in a single day.
- Weekly limit: Keep your total spending within bounds over seven days.
- Monthly limit: Set your entire budget for the month in advance.
- Reducing a limit is immediate; increasing one requires support approval.
Important: Responsible gaming tools are available in ca99's account settings. If you have difficulty finding any tool, let our 24/7 Live Chat support know — we will guide you to the right place.
If You Need Help, Talk to Us
If gaming is becoming a source of worry or problems rather than enjoyment, do not try to deal with it alone. The ca99 support team is by your side around the clock — without judgment.
We understand that asking for help can feel difficult. But taking the right step at the right time protects you and your family. ca99 will always be here for you.
ca99 Support
Questions & Answers About Responsible Gaming
Play for enjoyment,
and have fun responsibly
Stay with us for a safe and enjoyable gaming experience at ca99. Browse our games or check the FAQ for any questions.