ca99's Privacy Policy

To create an account on ca99 and operate our services, we collect the following types of information:

1.1 Information You Provide Directly

The information you provide yourself includes:

• Full name and username
• Email address and mobile number
• Date of birth (for age verification)
• Password (stored in encrypted form)
• Financial transaction details (bKash, Nagad, Rocket, or bank transfer)
• Documents required for identity verification (national ID card or passport)

1.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Page view history and session duration
• Data collected through cookies and similar tracking technologies
• Login time, gaming activity, and betting history

1.3 Information Received from Third Parties

We may sometimes receive information from third parties, such as payment providers (bKash, Nagad, Rocket) or fraud prevention verification services.

ca99 uses the information collected only for the following purposes:

2.1 Providing and Operating Services

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Managing gaming activity and storing results
• Managing bonuses and promotional offers

2.2 Security and Legal Compliance

• Preventing fraud, money laundering, and other illegal activities
• Verifying user age (21 years or older)
• Ensuring account security and preventing unauthorized access
• Fulfilling applicable legal obligations

2.3 Customer Support

• Providing assistance through 24/7 live chat and email
• Resolving complaints and inquiries
• Sending important service-related notifications

2.4 Platform Improvement

• Analyzing user experience and improving services
• Identifying and resolving technical issues
• Testing new features

Cookies and similar technologies are used on the ca99 website. Cookies are small data files stored in your browser or on your device.

3.1 Types of Cookies

• Essential cookies: Required to maintain login status and ensure security.
• Functional cookies: Used to remember preferences such as language settings and display options.
• Analytics cookies: Used to understand how users interact with the platform — this data is completely anonymous.

3.2 Cookie Control

You can control or delete cookies through your browser settings. Keep in mind that disabling essential cookies may cause some platform features to not work properly.

ca99 may share your personal information only in limited and specific circumstances with the following parties:

4.1 Service Providers

Trusted third parties that support our business operations, such as payment processors (bKash, Nagad, Rocket, and bank transfer services), cybersecurity providers, and technology support firms. These parties receive only the information needed for their designated tasks and are required to comply with our privacy standards.

4.2 Legal Authorities

We may be required to provide information in response to valid requests from courts, government agencies, or regulatory authorities in accordance with applicable law.

4.3 Business Changes

If there is any change in ca99's ownership or business structure (such as a merger or acquisition), user information may be transferred to the new owner with appropriate privacy protections in place. We will notify you before any such change occurs.

ca99 has adopted industry-standard technical and organizational measures to protect users' personal information.

5.1 Technical Safeguards

• SSL (Secure Sockets Layer) encryption used for all data transfers
• Passwords stored as encrypted hashes — no one can read them directly
• Regular security audits and vulnerability assessments
• Unauthorized access detection systems
• Data backup and disaster recovery plans

5.2 Organizational Safeguards

• Staff access to data restricted to the minimum necessary
• Regular training on data privacy
• Strict confidentiality agreements with third-party partners

Please note that no method of transmitting information over the internet or storing it electronically is completely secure. While we strive for the highest level of protection, absolute security cannot be guaranteed.

ca99 retains your personal information only for as long as it is needed to provide services, fulfill legal obligations, or meet business requirements.

6.1 General Retention Periods

• Account information: For the duration the account is active and for a set period after it is closed
• Transaction records: For the period required by legal obligations
• Communication logs: For a limited period for customer support purposes
• Cookie data: From short to medium term, depending on the type of cookie

6.2 After Account Deletion

If you request account closure, we will appropriately delete or anonymize all data except what is required to meet applicable legal obligations. Information retained for legal reasons will be used only for that specific purpose.

ca99 believes that you should have control over your own personal information. To that end, we provide you with the following rights:

7.1 Right to Access

You may request to know what information we hold about you. After completing the required identity verification, we will provide you with a copy of that information.

7.2 Right to Correction

If your account contains incorrect or incomplete information, you may request that it be corrected. Some information can be updated directly through account settings; for other corrections, please contact our support team.

7.3 Right to Account Deletion

You may request that your account and associated data be deleted. However, certain information may need to be retained for a set period due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You may object to your information being processed for certain specific purposes. We will evaluate your request and take appropriate action.

ca99 is for users aged 21 or older only. We do not knowingly collect any personal information from minors.

Age is verified at the time of registration. If we become aware that information from a minor has been collected, we will immediately close that account and delete the data.

If you believe a minor has registered on ca99, please notify us at [email protected].

The ca99 platform uses third-party services for payment processing. These services have their own privacy policies and manage your information according to their own terms.

For the privacy policy of bKash, Nagad, Rocket, or any banking service, please visit the respective provider's website. ca99 is not responsible for the data practices of these third parties.

ca99 reserves the right to modify or update this Privacy Policy as needed. When significant changes are made to the Policy:

• The "Last updated" date at the top of the page will be changed
• A notification will be sent to your registered email where applicable
• A temporary notice may be displayed on the platform

Continued use of the services after any changes will be taken as your agreement to the new Policy. It is therefore in your interest to review this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live chat: Available 24/7 through the platform

Our support team provides assistance in both Bengali and English and is ready to process any privacy-related requests you may have.